At LUVSENSE london we strive to meet the high expectations of our valued customers, if you have any questions at all about your purchase then please do not hesitate in contacting and we will be happy to assist you. For our full returns and refunds policy please see below.

Should you wish to return your item you have 28 calendar days from the date of purchase. Please note that to be eligible for a refund from us your item must have been purchased directly from LUVSENSE london.

Returns to LUVSENSE london are free, please email and we will arrange collection of your item at a time which is most convenient for you. When we receive your item we will carry out an inspection of it. All items returned to us must be unused (including all fittings and parts), in the same condition in which you received it in and in its original packaging.

Please note that your item is your responsibility until it reaches us, so we advise that it’s packed up properly to minimise the risk of damage on route to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

We will notify you when we have received your item and confirm the status of your refund. All refunds will be processed back to the original method of payment and are subject to your card issuers’ policies. You will be refunded the same price which you paid for your item.

For the returns of LUVSENSE london products from other retailers please check with them directly for their own returns policy.